Paladin Call Support

Started by Atomm · 16 posts · 2,334 views

  1. #1
    You won't get your back points until you do.

    Speak live with one of our Account Management Representatives via telephone from 4:00 p.m. - 8:45 p.m. ET Monday - Friday by dialing: 781-407-4020

    I was on hold for about 15 minutes. It wasn't bad at all.

    The rep said the issue is fixed going forward. He told me I was scheduled to get my October points in the morning.


  2. #2
    Good to see their ticket system working then. So I will NOT get them until I have to be inconvenienced by calling them for them to give me what I already PAID FOR!!!!!!!!!!

    That is TOTAL BS!!!

    I am this..<insert image of very close thing here>..close to just not playing this at all now... You guys think EA pissed you off.

    I PAID for this, I should get what I paid for without having to call! They took my money and I did not receive the goods/service.

    I believe there could actually be a law suit here..... Not that I could do it but it has to be illegal to do that.
  3. #3
    Paladin wrote:Good to see their ticket system working then. So I will NOT get them until I have to be inconvenienced by calling them for them to give me what I already PAID FOR!!!!!!!!!!

    That is TOTAL BS!!!

    I am this..<insert image of very close thing here>..close to just not playing this at all now... You guys think EA pissed you off.

    I PAID for this, I should get what I paid for without having to call! They took my money and I did not receive the goods/service.

    I believe there could actually be a law suit here..... Not that I could do it but it has to be illegal to do that.

    Dude, this situation sucks, no doubt, but there are many non-caffeinated brands out there that are still quite tasty.

    Don't worry, be happy!
  4. #4
    "Today we will talk about the human colon: Kent!!"
    "Cut!"

  5. #5
    I know man. It is just that billed me again today and it made me mad. How can they bill you with no problem but not give you what you paid for??? What if I really needed to purchase a few things and kept waiting and waiting... wait I DID!!!!

    Grrrrrrr...

    The main thing is the fact that Atomm said I would not get them unless I called. That set me off as I SHOULD NOT HAVE TO CALL to get them!!! They should fix it and give everyone that paid their points with nothing having to be done on my end. I can understand a computer glitch but it should be fixed automatically, that is all. 🙂

    I am sitting on the phone as I type this and I have better things to do here... idiots!

    EDIT: Okay almost 30 min later he said he would get me my original points tonight and my new ones within 48 hours as that is the billing cycle..

    We will see when I log on tonight... 🙂

    I am treating myself to that extra wide quiver now.
  6. #6
    Paladin wrote:I am treating myself to that extra wide quiver now.


    They say that will make you go blind. or at least give you harry palms..... but it's your call....
  7. #7
    Bubbaspanky wrote:"Today we will talk about the human colon: Kent!!"
    "Cut!"


    I think the young people enjoy it when I "get down" verbally, don't you?
  8. #8
    HAHAHA!

    Yea, I was pissed too, but it seems this was a software bug and they just didn't know who got them and who didn't. I still say they are miles ahead of EA at this point.....

  9. #9
    VIP account -
    OK if I sign up for a VIP account is it an automatic charge every month, or do I get a reminder to re-pay (billed?)

    I'm uneasy with automatic payments.
  10. #10
    VIP account -
    OK if I sign up for a VIP account is it an automatic charge every month, or do I get a reminder to re-pay (billed?)

    I'm uneasy with automatic payments.
  11. #11
    It is automatic. I am unsure if there are non-automatic options.
  12. #12
    Yea, it's same billing date, charge hits within 48 hours.

    FYI, I automatically received my next VIP allotment the other day. Last night, I looked and I received a second allotment. So that makes 1500 VIP points for two months. I consider it a "I'm Sorry" Gift, even if it was an accident. :-)

  13. #13
    Atomm I joined the day after you, I have 1975 points. And I used a bunch of points buying passes and a collectable bag... so by my math I think they gave us 1000pts as an "I'm Sorry"
  14. #14
    Oh man now THAT would be sweet!

    I also want to buy that very large collectible bag, it holds 200 different items. I would not have to worry about all those then and it would free up a lot of bank slots for me. it costs 540 points or something like that. If I got an extra 500 that would pay for it. I would be happy then 🙂

    I bet I don't get it though. My luck.... 🙁
  15. #15
    Did you call?

  16. #16
    Awesome, I got 1000 extra points. Finally something went right for me 🙂
    I bought a huge collectibles bag, worth every penn... err point.. 🙂