Pic from the article:

The word shadenfraud was invented for times like this.
From the article:
http://consumerist.com/5043005/whos-smilin...years-in-prison
The word shadenfraud was invented for times like this.
From the article:
According to federal prosecutors the scam involved preying on customer's reluctance to admit that they had ordered the "male enhancement" pills. Customers ordered the pills, but were unable to cancel or get a refund. A former VP of the company testified that Warshak required customers to provide notarized documents from a doctor proving that they had small genitals in order to get a refund.
http://consumerist.com/5043005/whos-smilin...years-in-prison